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Ombudsmann

Informationen für Kunden von Alpian SA.

Als kundenorientiertes Investmentunternehmen steht für uns die Zufriedenheit unserer Kunden an erster Stelle. Sollten wir also zu irgendeinem Zeitpunkt Ihre Erwartungen nicht erfüllen, teilen Sie uns dies bitte umgehend mit. Am besten wenden Sie sich dazu an das Wealth Management Team. Gemeinsam bemühen wir uns, einen Weg zu finden, das Problem zu lösen.

Informationen über das Beschwerdemanagement von Alpian finden Sie hier:

Wenn Sie jedoch auf diesem Weg keine gütliche Einigung mit Alpian erzielen können, können Sie sich an den Schweizer Bankenombudsmann wenden. Dies ist die Ombudsstelle, die für Beschwerden gegen Alpian in der Schweiz zuständig ist. Sie ist eine neutrale Informations- und Vermittlungsstelle.

Schweizerischer Bankenombudsmann

Bahnhofplatz 9

Postfach

8021 Zürich

Schweiz

Telefon (8:30 - 11:30 Uhr):

+41 43 266 14 14 (deutsch / englisch)

+41 21 311 29 83 (französisch / italienisch)

Weitere Informationen über die Ombudsstelle und ihr Schlichtungsverfahren finden Sie auf der Website des Schweizerischen Bankenombudsmannes.

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